At Dream Pinch we welcome you to experience our resort services under these Terms and Conditions which govern your bookings stays activities and usage of our facilities. Whether you are making reservations enjoying dining experiences participating in adventure activities or using our spa therapies these terms ensure clarity in all interactions with us. We understand the importance of clear policies that protect both your rights and our operational standards to create a peaceful and enjoyable stay. From your first enquiry to your check out we maintain fairness and professionalism. By using our services you agree to abide by these terms and we request you to read them carefully. Our team is committed to ensuring your experience is smooth respectful and compliant with our operational guidelines. These terms help us serve you better and maintain the quality and safety standards of our resort at all times.
The purpose of these Terms and Conditions is to set clear expectations and responsibilities for both Dream Pinch and our guests. Whether you are planning a romantic stay booking an adventure activity reserving a spa session or enquiring about dining experiences these terms define how we provide services and how you may use them. We are committed to transparency so you can enjoy your experience knowing your rights and obligations. Our approach is to keep our policies guest friendly while ensuring operational discipline for safety and service quality. Our team reviews these terms regularly to remain compliant with laws and evolving hospitality standards. We do not include hidden clauses and strive for fairness in all sections. By choosing Dream Pinch you acknowledge and accept these terms as part of your agreement with us.
Our team processes all bookings subject to availability and confirmation. To secure your reservation we may require an advance payment or valid credit card details. Each booking is confirmed only upon receiving our written confirmation. Cancellations are accepted as per our policy timelines and may attract cancellation fees depending on notice period. No shows or last minute cancellations may result in forfeiture of deposit. By confirming your booking you agree to comply with our check in and check out times payment schedules and guest conduct guidelines. We may refuse or cancel bookings at our discretion to protect our operational integrity and guest safety. Our commitment is to ensure a fair and clear booking process at every step.
Guests are expected to respect our property facilities staff and other guests at all times. At Dream Pinch we maintain a peaceful and safe environment for everyone. You are responsible for any damage caused by you or your accompanying guests to our property or equipment. We reserve the right to charge for repair or replacement costs where applicable. Guests are also required to follow all safety instructions during adventure activities and use facilities responsibly. We do not permit unlawful activities within the premises and violations may lead to termination of stay without refund. Our goal is to maintain a respectful and secure space for all our guests.
Our resort facilities are available to guests as per operational hours and specific usage policies. This includes the spa dining areas adventure zones pool and other amenities. We ensure that our facilities are well maintained and safe however guests use them at their own risk and are expected to exercise care at all times. We may temporarily restrict access to certain areas for maintenance safety or operational reasons. Guests are requested to follow instructions from our staff for their own safety and comfort. We reserve the right to deny facility use to guests who do not comply with safety rules or behave in a manner that disturbs others. These terms ensure that our services remain efficient safe and enjoyable for every guest.
Guests are required to settle all payments as per the billing schedule provided during booking or check in. At Dream Pinch we accept various payment methods for your convenience. Additional charges such as taxes service fees and any extra services availed during the stay will be added to the final bill. We maintain transparency in billing and our team is available to clarify any charges if required. Failure to clear dues may result in cancellation of booking or denial of future services. We do not offer refunds on services already availed unless proven to be unsatisfactory due to our lapse. Our payment terms are designed to keep financial transactions fair and transparent at all times.
Dream Pinch may partner with third party vendors for certain services such as travel assistance adventure activities spa therapies and payment processing. While we select these partners carefully and ensure they maintain high service standards we do not take responsibility for their operations beyond our control. Guests are requested to review and agree to the terms of any third party service they avail through us. We remain committed to coordinating with trusted partners to deliver a seamless experience for our guests. Any concerns regarding third party services must be brought to our attention immediately so we can assist with resolution. Our vendors are chosen based on their professionalism reliability and guest satisfaction track record.
We regularly review our operational practices to ensure compliance with local laws safety regulations and hospitality standards. Our team receives training on guest relations ethical conduct and operational excellence. We also provide easy channels for you to share feedback or raise concerns which we address seriously and promptly. Your insights help us improve our services and maintain high standards of hospitality. We monitor service quality and guest feedback to keep our offerings relevant and satisfying. Our compliance team reviews legal updates to keep our policies current. By choosing Dream Pinch you accept these terms as binding for your stay and use of our facilities.
If you have any questions regarding these Terms and Conditions or your rights and responsibilities as a guest please reach out to us. You can contact us via phone at +919790007294 or email us at support@dreampinch.com. Our office is located at 4A/1 Near Jain Health Center Anakkara Kerala 685512. Our team is always here to assist you with any queries clarifications or support you may need. We aim to respond within 24 to 48 hours. Your satisfaction matters deeply to us and we are committed to offering clear respectful and professional service at every step with Dream Pinch. We also welcome your suggestions to help improve our policies and guest experiences. Feel free to connect with us anytime for support or feedback.